Dear Friso customers

We understand that you may be concerned about the media report regarding a consumer’s complaint that she found ‘worms’ in a tin of Friso product, which carries the batch code 765703 and manufacturing date 10 10 2015. We apologise for any distress caused to you and your family.

We place the health and well-being of all our consumers as our highest priority, and that is why our efforts since hearing about the incident has been focused on getting to the bottom of the matter, and ensuring that we continue to meet our responsibility of providing safe and quality nutrition to our consumers. We are also cooperating fully with the Agri-Food Veterinary Authority of Singapore (AVA).

Investigations across all stages of the supply chain process – from manufacturing and packaging, to shipment and storage, are currently ongoing, and we do not want to speculate. We will provide updates once they are available.

The complaint is an isolated one. No other complaints, whether by customers or consumers, have been reported.

We are confident that our products meet international standards that provide nutrition that is best for children. Our products are all in compliance with Dutch certification requirements and with European Union standards as well as with Singapore’s certification requirements.

We hope that we have addressed all your concerns regarding this situation. If you have any further questions or queries, please drop us an email at contactus@friso.com.sg with your details and we will get someone from our consumer hotline to get in touch with you.

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